Here are a few things we’ve learned from our experiences as a first-time guest in your church.

Fresh perspective is priceless. Unfortunately, we always lose it. It is a strange paradox that the more we look at something the less clearly we see it. It’s true at home, at work and in our church environments.

This is why we love Secret Worship! It helps churches view their guest experience in a new light. Here are a few things we’ve learned from our experiences as a first-time guest in your church.

The People 

  1. The friendliest churches have friendly members
    When individual congregation members take responsibility for hosting, you have one friendly church. Greeters are great and friendly members are even better!

  2. Entrusting your child to the kids’ area can be fun - and a little scary. 
    Safety should be top priority in a children’s area. Make sure volunteers have been trained on proactive security procedures.

  3. A friendly person makes a big difference, even if something was less than perfect.
    A little glitch during the experience? It’s usually less of a problem when handled by a well-trained and genuinely friendly staff member or volunteer. 

The Communication

  1. Never underestimate the number of things that can confuse a guest.
    We want to know where to go and how to get there. What is the next step for newcomers? When do we sing? When do we sit/stand? Do you take communion individually or as a group? Why do you take an offering? Am I supposed to give? Remember, every Sunday is someone’s first Sunday.

  2. And you are?
    Help guests get acquainted by identifying those who are speaking. You can do this verbally, onscreen or in your bulletin.

  3. Your website really is your welcome mat.
    Thank you to all churches who feature a “New?” section on your website. Simply put, we love you.

  4. WDTM? (What does that mean?) Okay, so you like acronyms, texting lingo and creative naming. As guests, we are so grateful when you keep it simple. Remember to define ministry and room names clearly in any communication tool that could be used by a newcomer.

The Experience 

  1. It takes all five senses to experience a church.
    Guests experience how your church sounds, looks, tastes (think coffee or communion), feels (think seats and carpet) and yes, smells. A coffee bar smells great! Mildew in your basement classrooms – not so good.

  2. Guest parking is awesome!
    The first visit may be a little overwhelming for a guest. A close parking spot is one less hurdle.

  3. Meet and greet time – awesome or awkward?
    Some people love this, some don’t. An informal poll at the Fishhook headquarters left our team split on this topic. Even those who liked it could tell us story of an awkward experience during a greeting time. One suggestion to make it better … keep it light and casual. Let people know it’s okay if it feels a little awkward. It’s just a really quick chance to say hello to those around you. Offer newcomers a place to connect with others following the service.

Want to learn more about Secret Worship and how to go undercover in your own church? Click below to join our April webinar! 

April 2015 Fishhook Webinar