Fishhook Contact

Monthly Retainer Packages – Terms of Service

A monthly retainer package is a working relationship with Fishhook to support the communications team at your church/organization (hereafter referred to as “client”) through an ongoing retainer for services rendered by Fishhook. Those services include, but are not limited to:

  • Online Strategy (Website, social media, eNews)
  • Communications Coaching/Consulting
  • Communications Strategy
  • Graphic Design
  • Branding/Identity
  • Writing/Editing
  • Video Production
Monthly retainer packages

Hours begin at 8 hours/month and can increase based on the needs of the church. Fishhook’s hourly retainer rate is $102/hour (beginning January 1, 2019) discounted from our standard $120/hour.


The term of this agreement is effective for six months from signing.

  • Fishhook team members track/bill their time in fifteen-minute increments.
  • Additional hours beyond the retainer hours will be performed at a rate of $120/hour.
  • The client must approve additional hours beyond the retainer hours.
  • There is no rollover of unused hours.
  • The retainer will be due, paid in full on the last day of each month.
  • Terms are net 15 days.

Project Management

Fishhook will work with the client via Basecamp, our online project management tool. The majority of retainer requests and communication will take place in Basecamp. The client will receive check-ins and updates on hours remaining in the monthly retainer on a regular basis.

Fishhook will respond to client requests within two business days. For tasks needing more than 1-2 hours to complete, Fishhook will need at least a week’s notice.


Expenses incurred on the client’s behalf (such as travel costs, meals, etc.) will be billed to the client. 

Production Costs

Production costs incurred on the client’s behalf (such as printing, video services, etc.) will be billed with a mark-up of 30%. A written production estimate will be furnished and advance written approval obtained. 


For all client travel activities, including travel to meetings, client errands, etc., Fishhook will bill for one-way travel and the standard mileage rate set by the IRS in the current calendar year.

Terms of billing for additional hours, production costs and expenses outside of the retainer

All additional hours worked, expenses, production costs and travel will be billed at the end of each month, with payment due 15 days net. A late fee of 1.5% per month will be assessed on all charges not paid after 30 days.

Advance approval of activities

The client must approve services performed under this agreement.


The client and Fishhook agree to keep in confidence and not to disclose or use for their own benefit or for the benefit of any third party (except as may be required for the performance of services under this Agreement or as may be required by law) any information, documents or materials that are designated by the client or Fishhook as confidential. 


Either the client or Fishhook may terminate this Agreement without cause at any time. Upon receipt of written notification of termination, all activities will cease and Fishhook will invoice the client for all unpaid time spent on its behalf through that date and all non-cancelable commitments made. Also upon termination, Fishhook will transfer to the client all the materials in Fishhook’s possession paid for or provided by the client within 15 days. 


During the term of this Agreement and for a period of one year following its termination, both parties agree not to solicit any employee of the other party whose job is related to the services being performed under this Agreement without the prior written consent of the employing party.

Ownership of concepts and other materials

Tangible and intangible property completed and produced by Fishhook under this Agreement and paid for by the client shall be the property of the client, but only for the client’s use unless Fishhook agrees otherwise in writing. The client understands that Fishhook will use finished work in certain circumstances, including in creative award submissions, in self-promotional materials, and on its websites.

Conflict Resolution

In the event of a conflict that cannot be settled between the client and Fishhook, both agree to secure the services of a mutually selected professional Christian mediator and will accept the mediator’s judgment as final in resolving the conflict. The client and Fishhook further recognize and agree that the purpose of this alternative dispute resolution method as described herein is to avoid litigation in any court of law, state or federal. If either party to this agreement violates this term of the Agreement by filing a lawsuit in a court of law, the filing party will fully compensate the non-filing party for their attorney fees and costs in defending the litigation. Additionally, the client and Fishhook agree to pay one half (1/2) of the final costs of retaining a mediator as described herein.


Updated: 01/01/2019